Overview
Customer Services Advisor-Reactive Calling
Supreme are currently recruiting for a client located in Hayes. The client is looking for someone who can liaise with clients to ship personal affects internationally as well as nationally. The role requires candidates who can think on their feet and come up with solutions to queries and issues raised by customers. The initial working days are Monday- Friday. (Every third Saturday)
Responsibilites:
- We believe in offering our customers what they genuinely need. You’ll spend the majority of your time building trusted relationships with individual customers so you develop a very individual understanding of how we can help them.
- Effectively manage customer contact through a variety of channels, including but not limited to telephone calls, emails, web chat, video calling.
- Enthusing customers about products and services.
- Take personal ownership and responsibility for enquiries and obtain a resolution that adds value to the customer and ensuring they are completely satisfied.
- Use quality conversation to build rapport and long-term relationships.
- Effectively handle complaints with empathy where required in order to collect customer information for warm transfer to the back office for resolution.
- Identify and maximise sales opportunities.
Key Experience and Skills:
- Must have superb communication skills, both verbally and written.
- Empathy and an inquisitive and investigative nature to ensure you are able to determine the true nature and extent of the customer enquiry.
- Well-developed listening skills.
- Experience in a fast-paced Customer Service environment.
- Be able to work in a target driven team.